Austin Realty Limited (referred to as "we," "our," or "us") recognizes the importance of protecting individuals' privacy and personal information rights. This document outlines our privacy policy and details how we collect and manage your personal information.
What is Personal Information?
"Personal information" refers to any data that can identify you personally. This includes, but is not limited to, your name, address, phone number, email address, and occupation. If the information we collect can identify you or is reasonably identifiable, it is considered personal information.
What Personal Information Do We Collect?
We may collect the following personal information:
- Name, mailing/street address, email, phone number, facsimile number, age/birth date, profession, occupation/job title, and government identification details.
- Additional information you provide through our website, service center, surveys, or interactions with our representatives.
- Non-identifiable information, such as anonymous survey responses or aggregated website usage data.
How Do We Collect Your Personal Information?
We collect personal information directly from you when:
- You use our website.
- You contact us via phone, letter, fax, or email.
- You interact with our representatives.
- You contract with us.
- You enter competitions, promotions, or request information.
- You complete surveys or provide feedback.
We may also collect information from third parties, including:
- Credit reporting agencies, law enforcement agencies, and government entities.
- Your representatives (lawyers, accountants, financial advisers).
- Your employer.
- Public sources or other organizations with your consent.
Cookies
When you visit our website, we may send a "cookie" to your computer to recognize it and track your activity. Cookies help us analyze traffic patterns and improve our online services. Cookies do not collect personal information. You can set your browser to reject cookies.
We may also log IP addresses to analyze trends, administer the website, and track user movements.
Consequences of Not Providing Personal Information
If you do not provide personal information:
- We may be unable to offer the requested products or services.
- We may be unable to inform you about products and services.
- Your experience on our website may be less tailored and enjoyable.
Purposes for Collecting, Holding, Using, and Disclosing Personal Information
We collect, hold, use, and disclose personal information to:
- Provide products and services and send requested communications.
- Answer inquiries and provide information or advice.
- Grant access to protected website areas.
- Assess and improve website performance.
- Conduct business functions and provide information to our corporate bodies, contractors, and service providers.
- Update records and keep contact details current.
- Process and respond to complaints.
Your personal information will not be shared, sold, rented, or disclosed other than as described in this Privacy Policy.
Disclosure of Personal Information
We may disclose personal information to:
- Employees, corporate bodies, contractors, franchisees, and service providers for website operation, fulfilling requests, and providing products and services.
- Suppliers and third parties with commercial relationships for business and marketing purposes.
- Organizations with your express consent.
Direct Marketing Materials
We may send you marketing communications about our products and services. You can opt out at any time by contacting us or using the opt-out facilities in the communications.
Accessing and Correcting Personal Information
You can request access to your personal information at any time by contacting us. We will provide access where entitled and may charge a fee for administrative costs. We will not charge for making corrections. If access is refused, we will provide reasons.
If you believe your information is incorrect, incomplete, or inaccurate, you can request an amendment. If we do not agree, we will add a note stating your disagreement.
Complaints About Privacy Breaches
If you believe your privacy has been breached, please contact us. We will handle complaints in accordance with our Complaints Handling Procedure.
Security
We cannot guarantee the security of online transmissions. Any information transmitted to us online is at your own risk.
Links
Our website may link to third-party websites. We are not responsible for their privacy practices or content.
Contact Us
For questions, concerns, or feedback about our privacy policy, please contact our Privacy Officer:
Privacy Officer
Post: PO Box 4246 Mount Maunganui South 3116
Changes to Our Privacy Policy
We may update this privacy policy periodically. Updated versions will be posted on our website.
